Philadelphia, PA
PMP® · Technology & Operations Leader
Turning complex public sector technology programs into lasting operational capability — from vision through delivery and beyond.
About
I'm a PMP-certified technology and operations leader based in Philadelphia, with nearly a decade of experience managing critical government IT systems at the intersection of public service, organizational change, and complex stakeholder environments.
"I don't just deliver projects — I build the operational infrastructure that makes them last."
My career has been defined by one long, consequential program: the modernization of Philadelphia's integrated tax system. I joined at the planning stage, led the implementation through two successful go-lives — including during the height of the COVID-19 pandemic — and have spent the years since building the support, governance, and continuous improvement capability that turns a project into a durable institutional asset.
Along the way, I've built teams from scratch, developed business analysts from internal staff with no prior technical background, maintained peer relationships across jurisdictions through the annual FTA Technology Conference, and advocated for the kind of disciplined, best-practice approach to system management that serves the public for the long term.
Outside of my professional work, I'm interested in writing, design, and the craft of clear communication — whether that's an executive dashboard, a project narrative, or something more personal.
Career
City of Philadelphia, Department of Revenue
Lead strategic oversight of production support, business analysis, security administration, and continuous improvement for the City's mission-critical PRISM integrated tax system. Manage the full enhancement lifecycle, oversee security governance for ~900 accounts across multiple environments, and serve as primary liaison between Revenue's operational divisions, IT partners, and the GenTax vendor. Built and developed the PRISM support team from the ground up, transitioning internal Revenue staff into skilled Business Analysts who now form the front-line bridge between divisions and the development team.
City of Philadelphia, Department of Revenue
Led delivery of a $50M+ modernization of the City's 35-year-old tax system across two major go-live phases — both completed on time and on budget, including during the COVID-19 pandemic. Managed all PMI knowledge areas: procurement, requirements, design, testing, training, and cutover. Led implementation of the Philadelphia Tax Center, the Department's taxpayer-facing portal. Directed organizational change management across a highly unionized organization including comprehensive training programs and stakeholder communication.
City of Philadelphia, Department of Revenue
Supported early-stage planning, procurement, and requirements definition for the PRISM modernization initiative. Contributed to vendor evaluation, contract development, and cross-functional coordination during the pre-implementation and design phases.
Thomson Reuters, Philadelphia, PA
Operations and project management role in a global agile business environment, managing sales channels, eCommerce, product migration, and enterprise data warehouse projects for professional STEM customers.
Wolters Kluwer, Philadelphia, PA
Program manager for a portfolio of 150+ mobile app and eBook projects at a global medical publishing company. Managed budget, schedule, and scope while developing electronic content platforms for scalability.
Syracuse University · Renée Crown Honors Program · Magna Cum Laude
Minor in Political Science.
Contact
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